products & services
Workforce management
IEX TotalView &
Workforce Dynamics
Introduction

Workforce Dynamics managed

IEX TotalView hosted

Training
> Refresher training
> Kick off training

TotalView Enhancements (SNAPS)
> Saly

IEX TotalView Central
> Forecaster
> Planner
> Scheduler
> Change Manager
> Multisite
> Performance Manager
> Administrator

IEX TotalView Advanced
> Multimedia
> Multiskill
> WebStation
> Adherence suite
> Smartsync suite
> Vacation & Holiday Planner
> Outsource Manager

Outbound solutions

Smart architecture
QPC Séntrel
Skills management, learning management, eLearning and virtual class systems
Consulting
Strategy and operational advice
Training & development
Career path, performance and operational training programmes
QPC Integration
Data exchange, capture and reporting systems
QPC MIS
Contact routing and ACD management information systems
Services & support
Quorum user groups
Workforce Management - IEX TotalView Deploy your agents more efficiently to reduce costs and improve service levels.
IEX TotalView hosted solution - Change Manager
Change Manager
More...
The IEX TotalView system includes real-time tools to track your performance and adapt to changing conditions in your contact centre. Your daily forecast is continuously updated as new data is received, allowing you to quickly view your ability to meet your service targets in upcoming intervals.

Take advantage of unexpected overstaffing by assigning offline work to extra agents, and react to unexpected understaffing by cancelling meetings or calling in reserve agents. With the IEX TotalView system, you have the visibility you need to proactively manage your teams for best performance no matter what the day brings your way.