The right training is essential if people are to use solutions and systems effectively. All of our solutions carry with them a learning programme to make sure that management, technical support and agents are given the knowledge they require to use solutions properly and maximise the advantage for your organisation.

At QPC we recognise that delivering excellence in workforce management requires more than just the purchase of software as any solution is ultimately only as good as the people using it.

For this reason we have introduced a training and accreditation programme that will enable you to use TotalView to its full potential, unlocking the power of the system and ensuring that you gain the maximum benefit from your investment. Whether you are a new user or have worked with TotalView for a while our courses give you the opportunity to expand your knowledge, achieve the most from your system and network amongst peers.

The types of training that we offer can be broadly split by need:

Kick Off training is designed to help you set up your new TotalView system to meet your requirements and business needs. This intensive training requires input from employees across the organisation, from resource planners to team leaders and senior managers. These training courses give you the tools, knowledge and confidence to get the best out of TotalView.

Refresher training is ideal for new starters to your organisation. Whether your TotalView solution was installed this year or two years ago there may well have been changes in your team. TotalView knowledge becomes diluted as those that were originally trained move on.

QPC also offer TotalView certification (Kick Off and Refresher Training) by measuring their knowledge of TotalView. Successful candidates will receive their own certificate validating their competency.

To find out more information or to book a kick-off or refresher training course download the TotalView training brochure by clicking here.